Privacy Policy

1. Who We Are

Visca Software ("we", "us", "our") is a web design and development agency based in Nottingham, UK. We are committed to protecting your personal information and your right to privacy. If you have any questions about this policy or our practices, please contact us at contact@viscasoftware.com.

2. Information We Collect

We collect information you provide directly to us, such as when you fill in a contact form, request a demo, or correspond with us by email. This may include your name, email address, phone number, company name, and details about your project. We also collect basic usage data such as pages visited and time spent on site through analytics tools.

3. How We Use Your Information

We use the information we collect to respond to your enquiries, deliver and improve our services, send project-related communications, and occasionally send updates about our services (which you can opt out of at any time). We do not sell, trade, or rent your personal information to third parties.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases: (a) your consent, where you have given it; (b) performance of a contract, where processing is necessary to deliver services you have requested; and (c) our legitimate interests, where we have a genuine business need that does not override your rights.

5. Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Project-related data is typically retained for seven years in line with UK tax and legal obligations. Contact enquiry data is retained for up to two years.

6. Cookies

Our website may use cookies to enhance your browsing experience and gather analytics data. Essential cookies are required for the site to function. Analytics cookies help us understand how visitors interact with the site. You can control cookie settings through your browser. By continuing to use our site, you consent to our use of cookies in accordance with this policy.

7. Third-Party Services

We may use trusted third-party services to help operate our business, such as email providers and analytics platforms. These parties have access to your information only as necessary to perform their functions and are obligated not to disclose or use it for other purposes. We ensure all third-party providers are GDPR-compliant.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. We will notify you of any data breach as required by law.

9. Your Rights

Under UK GDPR, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data; object to processing; request restriction of processing; and data portability. To exercise any of these rights, please contact us at contact@viscasoftware.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.

For any questions regarding this policy, please contact us at contact@viscasoftware.com.